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Windows Phone : Put Carriers First



Windows Phone prides on being a device that users love ( users as in the ones who take the time to use it ) and many users of the device are enthusiast who has strong passion for Windows Phone as a mobile OS as such most announcement Microsoft makes about the OS makes its way on to the internet / blogosphear quite quickly, sadly at times they are misinterpreted and also spread like wild fire ( especially if its a negative story about Microsoft ). I believe today something like this has gone down.

Eric Hautala, GM – Customer Experience Engineering ( on Windows Phone Team ) put up a post on the official Windows Phone blog, which talked about the 7.10.8107 update that brings a few bug fixes including the disappearing keyboard.

The initial post read ( the bold’ed text is our emphasis )

Happy New Year, everyone. Today I wanted to briefly tell you about a new Windows Phone update we’ve started to roll out. I also wanted to let you know about some update-related changes coming on the Windows Phone blog and website.

This week we started to make a new Windows Phone update —8107—available to many Windows Phone customers. The update, available to all carriers that request it, is part of our ongoing maintenance of Windows Phone. For more details on what’s included, check out Update History on the Windows Phone website.

In the months ahead, we’ll continue to send out firmware and maintenance updates as needed. These will be available across the globe—although not everybody will receive or require them. It depends on your country, carrier, and phone model. But remember that you’ll never have to guess when a Windows Phone update is waiting: Just watch for the pop up notification on your device.

There are also a few changes on the way for the blog and website. As we continue our growth, we won’t be individually detailing country, model, and carrier details on the Where’s My Phone Update? site any longer. And instead of my weekly blog posts, the official Windows Phone website will be the primary place for news and information about our updates, just as Microsoft Answers is there for your support questions.

Looking back at 2011, we enacted many behind-the-scenes tweaks and improvements to the update process itself. With your help, the process has matured and will continue to do so. I can’t emphasize enough how much everyone here appreciates your incredible passion and support for Windows Phone. We love this phone and take your feedback and comments very seriously. We listen and want to know what’s on your mind—whether it’s via our blogs, Twitter, Facebook, or the Windows Phone Suggestion Box.

Again, Happy New Year and thank you for being a part of Windows Phone.

Many sites reported this as Microsoft doing more to please carriers and giving more reason to users to stay away from Windows Phone but in my understanding of how Windows phone update works carriers could always block one update cycle , and that update is automatically pushed the next time a software update is released for windows phone. ( you can see my comment regarding the same on the official blog , but sadly they has been no reply to that comment ). I don’t think this would have changed and the blog post was just casually mentioning the fact that carriers can choose to block it should they feel like it ( which is exactly the way it was from day one ).

But what has changed is that Microsoft won’t be individually detailing country, model, and carrier details on the Where’s My Phone Update page, which was a page that many of us would have bookmarked as soon as a new update is announced to see when the update will hit the carrier that each one of us are with. This is certainly a bummer and I do hope Microsoft reconsider this decision.

As for the Windows Phone : Put Carriers First stories going around today , I would ignore them ( at least for now ).

UPDATE : 08/01/2012

The number of furious customers are off the cart on this one folks , I had a look at the official blog post and there are some real angry customers there. Multiple request on the official Windows Phone request forum asking for a carrier free update option has gone up and it’s gaining in ranks quite quickly ..but the real question is will Microsoft ever consider doing that even if it is the most requested feature ?

Some of the existing ones include :

Also according to zdnet

‘Nothing has changed in regard to how we work with carriers to deliver Windows Phone updates to our customers,’ Greg Sullivan, Senior Product Manager on Windows Phone


Regarding Microsoft’s decision to no longer update the “Where’s My Windows Phone Update?” page with country, model and carrier specifics, there’s been no carrier push-back leading to the decision, based on my conversation with Sullivan. The original reason Microsoft created the update table was to repair damaged customer trust after the bad “NoDo” update experience. The claim: If Microsoft were to continue adding each and every new phone model and new carrier relationship, the Windows Phone Update table would have become unwieldy.

After all that If you guys are going to vote I suggest picking this one , that is where I voted and it explains what need to be done ” Get the carriers and manufacturers out of the update process ” that would be a welcome change according to me.

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  • codingvampire

    so fucking true

  • markavo

    The fanboy blogosphere hate’s a third competitor and doesn’t want Microsoft in the game. There are always negative comments w/o highlighting the unique features WP7 has. The Fanboy’s are afraid and they’re fighting back with negative and factually incorrect comments.

  • wittgenfrog

    It’s all very well to be sanguine about this, but many HTC HD7 users have had buggy ‘phones for months.
    If updates become ‘discretionary’ then carriers will take the line of least resistance with them and not roll out.

    This means that we have top wait yntil MS does major updates to get all the ‘minor’ bug fixes.

    If this is true (I agree there’s room for doubt) then its goodbye Windows Phone. I don’t want either to wait 6 months to fix ‘phone bugs and\or have to buy a new ‘phone to get bug fixes.

    • jimski

      I agree.

      • jabtano

        I agree my HD7 is nothing but a big bug keyboard going away is a major issue.

  • Alexdicv

    So it all comes down to vodafone GR on whether Im getting this new update… Damn… I’ll never get updated… Dissapearing keyboard bug sucks!!!! [Posted from the 1800PocketPC app]

  • efjay

    You seem to be forgetting that this latest update is in fact coming after the 7740 update which very few people got as well so by your logic the 8710 update should be mandatory but as we can see that’s not the case.

    This really is typical Microsoft, promise one thing but later go back on that promise. Sorry but the disappearing keyboard bug is really one that should be fixed, and one has to wonder if the fix for the SMS bug will also be released at the carriers “discretion”.

  • HeinRüdiger

    I disagree with you…who spend love to carrier free phones? Nobody! Theres only “put carriers first” on microsofts strategy and i am very disapointed. I am WP user of first time, nodo update mess pissed me but it was ok, because it was the first big update and they have to learn.
    Mango was fine but after this there was no communication and no strategy for the customers….some people got 7740, some not (guy 1 ask guy 2: “hey did you get the update, too?” guy 2: “what update?”), less people become the anyoing keyboard bugfix -> this is what the people see and they are pissed because this bug is caused by mango and ms should fix it for everyone because they destroyed it for the users!

    If ms dont change the way they go realy fast, it was my last wp device (got omnia 7 and dell venue pro)

  • Desdemona

    I definitely think its a storm in a teacup.. [Posted from the 1800PocketPC app]

  • Casey

    Really, why are you guys bugging? Standards are that yes, there are bugs, and nothing will be perfect. As for the WP, Mango was just practically released, and not even AT&T is working hard to sell them. When MS and Carriers see a DEMAND for the phones, then they will probably spend the money it takes to update the phones. All of this negativity is just, well negative. Be real. We don’t live with perfect products. You spend money for the enjoyment of a product. Seriously, just because some little thing is wrong with your windows phone, and you switch to an Android, that is like saying, ” I just had a bad relationship with this one girl, I think I will go gay.”

    • Saijo George

      I never claimed I am switching :) , initially I thought the whole thing was a interpretation and according to the zdnet post that seems to be the case .. but I think removing the carrier from the update equation is a very good idea and definitely worth pushing .

      • Casey

        Yeah, I mean in general. People have been posting all over the place trying to downplay how awesome Mango is right now. I get tired of some of those comments. When I see negativity, it gets me upset that there isn’t more positiveness in this world. Especially in politics and media! =)

        • Saijo George

          I suppose that is true Microsoft is always seen as an evil entity in new reports , but recently windows phone , xbox have been getting them some good image .

  • jimski

    Three votes from me. I am passionate about this subject and believe it should be illegal for any Carrier to block any update for the first 27 months of a device’s lifecycle. If I sign a two year contract for a phone on launch day, it should be reasonable to presume that the phone will be supported throughout the length of that “Carrier bound contract”, as I cannot change carriers or upgrade that phone without incurring additional costs, and should not be obliged to do so for the purpose of having a bug free, non-defective phone.

    And if 27 months (24 month contract + 3 month launch window) is an unreasonable length of time for a phone’s lifecycle, then the contract length should be shortened and the device subsidy cost should be shared by both the Carrier and consumer. But we know Carriers will never back off on their two year (in the US) ball and chain. Still hoping someone jumps on this with a Class Action lawsuit. I will be first in line.

    • mesonto

      I liked your comment, I have never thought of it this way before but you are absolutely right. BTW, the situation is worse here in Canada.

  • MagooChris

    Out of curiosity, what happens to those with a carrier unlocked phone? [Posted from the 1800PocketPC app]

    • Saijo George

      If my understanding on how updates work is correct ( a.k.a dont quote me on this ;) ) Unlocked devices get updates directly from Microsoft Server ( like the others ) but carriers will not have a say in roll out process . For carrier locked devices they can block an update but when the next update comes through ( they can’t block it ) and the previous update gets bundled on .

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  • Duke178

    If you buy a product and it is defective (buggy or not working as it should) then doesn’t that mean that the product falls under the term ‘Not fit for purpose’ in the UK a product can be returned if it is not fit for purpose. However am not fully sure if that applies to mobile phones or software, have not tested that in these areas.

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